Last update: July 23, 2025
These Terms of Service (“Terms”) constitute a binding legal agreement between you and Tumoni, Inc. (“Tumoni”, “we”, “us”, or “our”). The Terms govern your access to and use of our website (https://www.tumoni.com) (the “Website”), and mobile application (the “App”), including all related content, features, and services (collectively, the “Services”).
Please read these Terms carefully before using the Website or App. By clicking “I Accept,” or by downloading, installing, or otherwise accessing or using the Services, you agree that you have read and understood, and, as a condition to your use of the Services, you accept and agree to be bound by these Terms and our Privacy Policy (“Privacy Policy”) available at https://www.tumoni.com/en-us/legal/privacy-policy. If you do not agree to these Terms or the Privacy Policy, do not use our Services.
YOU AGREE TO RECEIVE TEXTS FROM OR ON BEHALF OF TUMONI AT THE PHONE NUMBER YOU PROVIDE TO US. THESE TEXTS WILL INCLUDE MARKETING MESSAGES AND BE USED FOR AUTHENTICATION PURPOSES. YOU UNDERSTAND AND AGREE THAT THESE TEXTS MAY BE CONSIDERED TELEMARKETING UNDER APPLICABLE LAW, THEY MAY BE SENT USING AN AUTOMATIC TELEPHONE DIALING SYSTEM OR OTHER AUTOMATED TECHNOLOGY, AND YOUR CONSENT IS NOT A CONDITION OF ANY PURCHASE.
ARBIRATION NOTICE: Except for certain kinds of disputes described in the Arbitration Section, you agree that disputes arising under these Terms will be resolved by binding, individual arbitration, and BY ACCEPTING THESE TERMS, YOU AND TUMONI ARE EACH WAIVING THE RIGHT TO A TRIAL BY JURY OR TO PARTICIPATE IN ANY CLASS ACTION OR REPRESENTATIVE PROCEEDING.
Some financial products and services accessible through the App—including demand deposit accounts and debit cards—are provided by regulated financial institutions with which we partner (“Partners”) with and are not provided by Tumoni directly. These services (“Partner Services”) are governed by separate agreements between you and the applicable Partner (“Partner Agreements”). By using any Partner Services, you agree to be bound by the terms of the corresponding Partner Agreement. To the extent necessary, you hereby authorize Tumoni to transfer relevant information, which may include personal information and financial information, to the applicable third-party service. Third-party services are not under Tumoni’s control, and, to the fullest extent permitted by law, Tumoni is not responsible for any third-party service’s use of your exported information.
We do not hold or transmit user funds. All funds are held at our Partner bank. We do not provide banking or money transmission services.
Tumoni is a financial technology company, not a bank. Banking services, including deposit accounts and debit cards, are provided by TAB Bank, Member FDIC, and are subject to the Demand Deposit Agreement.
The Service may include or incorporate third-party software components that are generally available free of charge under licenses granting recipients broad rights to copy, modify, and distribute those components (“Third-Party Components”). Although the Services are provided to you subject to these Terms, nothing in these Terms prevents, restricts, or is intended to prevent or restrict you from obtaining Third-Party Components under the applicable third-party licenses or to limit your use of Third-Party Components under those third-party licenses.
The official language of these Terms and any Partner Agreements is originally written in and governed by the English language. Any translations are provided for the convenience of our customers and shall not be considered legally binding. If there is a conflict between a version in another language and the English version, the English version will prevail.
You may use the Services only if you are at least 18 years old and meet the eligibility requirements described in the Demand Deposit Account Agreement available at https://www.tumoni.com/en-us/legal. You agree to provide and maintain accurate, current, and complete information about yourself. By agreeing to these Terms, you represent and warrant to us that: (a) you are at least 18 years old; (b) you have not previously been suspended or removed from the Service; and (c) your registration and your use of the Service is in compliance with any and all applicable laws and regulations. You may not use these services if you are an entity, organization, company, or if you are not a natural person.
You agree not to use the Services for any unlawful, fraudulent, or prohibited activities. You are responsible for securing your account credentials and for all activity under your account.
We do not guarantee that the Services will be uninterrupted or error-free. We reserve the right to modify, suspend, or discontinue any part of the Services at any time.
Use of any Partner Services is subject to separate Partner Agreements; such partner terms are available at https://www.tumoni.com/en-us/legal. Certain features, such as international transfers, may be facilitated by our banking partners and are subject to additional terms available at https://www.tumoni.com/en-us/legal.
The Tumoni technology platform enables you to initiate fund transfers with other users of the platform. All funds are debited from and credited to accounts held at our Partners. Tumoni does not hold, transmit, or settle user funds at any time.
Tumoni P2P transfers may be initiated at any time, as long as the transfer request does not exceed the available balance in your account or the sending limits described below. Tumoni may decline any transaction that exceeds applicable limits, violates these Terms, or violates any Partner Agreement. If a transfer is declined due to insufficient funds, you will need to ensure sufficient funds are available before resubmitting the transfer.
For international transfers, the following limits apply to Tumoni P2P transfers:
Whenever you reach your daily, monthly, or rolling 6-month sending limit in your Tier Level, an enhanced due diligence process will be triggered to provide additional information. You have the option to proactively request a sending Tier update with no pending transactions.
For domestic transfers, limits to Tumoni P2P transfers are set forth in the Demand Deposit Agreement, available at https://www.tumoni.com/en-us/legal.
We primarily communicate with you through the Tumoni App. This is how we provide important information about your account, such as transaction updates, security alerts, legal notices, and suspected fraud. Please make sure you regularly open the App and enable notifications so you don’t miss anything important.
We may also reach out via text message, email, or other channels as needed. It’s your responsibility to keep your contact details up to date and to check these communication channels regularly.
By providing your contact information (such as your email address or mobile number), you consent to receive automated and prerecorded service-related communications from Tumoni.
You may also opt in to receive promotional messages about updates, offers, or features we think may interest you. These may be sent via email, text message, or WhatsApp®. Your consent to receive marketing messages is optional and not required to use the Services. You can opt out at any time by replying “STOP” or using the unsubscribe link provided.
Standard message and data rates may apply. You may continue to receive text messages for a short period while we process your request, including a message confirming the receipt of your opt-out request. Tumoni is not responsible for delayed or undelivered messages, which may be due to your mobile provider or email service.
When you install our app on your mobile device, you agree to receive push notifications, which are messages an app sends you on your mobile device when you are not in the app. You can turn off notifications by visiting your mobile device’s “settings” page.
By creating a Tumoni account, you consent to receive all notices and disclosures electronically, including legal, regulatory, and transactional communications. When you register for an account, you may be required to provide us with some information about yourself, such as your name, email address, address, date of birth, photograph, government-issued identification, or other contact information. You agree that the information you provide to us is accurate, complete, and not misleading, and that you will keep it accurate and up to date at all times.
You acknowledge that your consent is governed by our Electronic Communications Disclosure and Privacy Policy available at https://www.tumoni.com/en-us/legal, which describes the scope of your consent, hardware/software requirements, your right to withdraw consent, and how to request paper copies.
We take the security of your funds and personal information seriously, and we ask you to do the same.
To help keep your account safe:
If you believe your Tumoni account, security credentials, or debit card have been compromised, lost, or stolen, please notify us immediately through the App or by contacting us via the details below. You may also freeze your card directly in the App at any time. If you later determine that there is no security risk, you can unfreeze your card in the same way.
Please refer to the “Contact Us” section in these Terms for more details on how to get in touch with us.
You agree to use the Services only for lawful, personal, and permitted purposes. You must not use, or attempt to use, the Services:
Additional prohibitions pertaining to your Card use are found in the Consumer Debit Card Cardholder Agreement. We reserve the right to suspend or terminate your access to the Services at any time if we believe you are in violation of these Terms, any Partner Agreement, or applicable law or if attempt to do any of the acts described in this section or assist or permit any person in engaging in any of the acts described in this section.
The Services—including text, graphics, visual interfaces, design, computer code (including source code and object code), products, logos, icons, images, software, and all other elements of the Services (“Materials”)—are the property of Tumoni, Inc. or its licensors and is protected by intellectual property laws.
You may, only for personal, non-commercial purposes, (a) access and use the Services; and (b) install and use one object code copy of any mobile or other downloadable application associated with the Services (whether installed by you or pre-installed on your mobile device by the device manufacturer or a wireless telephone provider) on a mobile device that you own or control. You may not (a) copy, modify, distribute, display, reproduce, publicly display, publicly perform, or create derivative works, or use any part of the Services without our prior written consent; (b) make modifications to the Services; or (c) interfere with or circumvent any feature of the Service, including any security or access control mechanism. If you are prohibited under applicable law from using the Services, then you may not use them.
By submitting content or other material (“Content”), including Proof of Address documents, via the Service, you grant Tumoni a worldwide, non-exclusive, sublicensable, royalty-free, fully paid right and license to reproduce, modify, copy, store, disclose, transmit, transfer, publicly display, and create derivative works from Content, as necessary to: (i) provide the Service, and (ii) derive or generate information, such as technical logs, data, and learnings about use of the Service (“Operation Data”). Tumoni may store, use and/or process your Content and Operation Data for its internal business purposes, as well as to improve and create products and/or services. Tumoni disclaims any and all liability in connection with Content. You are solely responsible for your Content and the consequences of providing Content via the Service. By providing Content via the Service, you affirm, represent, and warrant to us that (a) you have the necessary licenses rights, consents, and permissions to authorize Tumoni to use as necessary to exercise the licenses granted by you in this section, in the manner contemplated by Tumoni, the Services and these Terms; and (b) your Content, and the submission or other use of your Content as contemplated by these Terms, does not and will not cause Tumoni to violate any law or regulation or require us to obtain any further licenses.
All rights not expressly granted are reserved by Tumoni. There are no implied licenses and these Terms and Tumoni reserves all rights to the Materials not granted expressly in these Terms.
We respect and appreciate the thoughts and comments from our users. If you choose to provide input and suggestions regarding existing functionalities, problems with or proposed modifications or improvements to the Services (“Feedback”), then you hereby grant Tumoni an unrestricted, perpetual, irrevocable, non-exclusive, fully-paid, royalty-free right and license to exploit the Feedback in any manner and for any purpose, including to improve the Service and create other products and services. We will have no obligation to provide you with attribution for any Feedback you provide to us.
These Terms are effective beginning when you accept the Terms or first download, install, access, or use the Service, and ending when terminated as described in this section.
If you violate any provision of these Terms, then your authorization to access the Services and these Terms automatically terminate. In addition, Tumoni may, at its sole discretion, terminate these Terms or your account on the Services, or suspend or terminate your access to the Services, at any time for any reason or no reason, with or without notice, and without any liability to you arising from such termination. You may terminate your account and these Terms at any time by contacting customer service at support@tumoni.com.
Upon termination of these Terms: (a) your license rights will terminate and you must immediately cease all use of the Service; (b) you will no longer be authorized to access your account or the Service; (c) you must pay Tumoni any unpaid amount that was due prior to termination; and (d) all payment obligations accrued prior to termination and the Indemnification, Intellectual Property, Term and Termination, Disclaimers; No Warranties by Tumoni, Limitation of Liability, Arbitration, and Governing Law sections will survive. If your account has been terminated for a breach of these Terms, then you are prohibited from creating a new account on the Services using a different name, email address or other forms of account verification.
You agree to defend, indemnify, and hold harmless Tumoni, Inc., its affiliates, partners, licensors, service providers, and their respective officers, directors, employees, contractors, agents, successors, and assigns (together, the “Tumoni Entities”) from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to:
We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you (without limiting your indemnification obligations with respect to that matter), and in that case, you agree to cooperate with our defense of those claims.
To the fullest extent permitted by law, in no event shall the Tumoni Entities be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:
Except as provided in the Arbitration section and to the fullest extent permitted by law, the aggregate liability of the Tumoni Entities to you for all claims arising out of or relating to the use of or any inability to use any portion of the service or otherwise under these terms, whether in contract, tort, or otherwise, is limited to the greater of: (a) the amount you have paid to Tumoni for access to and use of the Services in the 12 months prior to the event or circumstance giving rise to the claim and (b) US $100.
Nothing in this Agreement limits or excludes any liability that cannot be limited or excluded under applicable law. Each provision of these terms that provides for a limitation of liability, disclaimer of warranties, or exclusion of damages is intended to and does allocate the risks between the parties under these terms. This allocation is an essential element of the basis of the bargain between the parties. Each of these provisions is severable and independent of all other provisions of these terms. The limitations in this section will apply even if any limited remedy fails of its essential purpose.
Except as described in this section, you and Tumoni agree that every dispute arising in connection with these Terms, the Service, or communications from us will be resolved through binding arbitration. Arbitration uses a neutral arbitrator instead of a judge or jury, is less formal than a court proceeding, may allow for more limited discovery than in court, and is subject to very limited review by courts. This agreement to arbitrate disputes includes all claims, whether based in contract, tort, statute, fraud, misrepresentation, or any other legal theory, and regardless of whether a claim arises during or after the termination of these Terms. Any dispute relating to the interpretation, applicability, or enforceability of this binding arbitration agreement will be resolved by the arbitrator.
YOU UNDERSTAND AND AGREE THAT, BY ENTERING INTO THESE TERMS, YOU AND TUMONI ARE EACH WAIVING THE RIGHT TO A TRIAL BY JURY OR TO PARTICIPATE IN A CLASS ACTION.
Although we are agreeing to arbitrate most disputes between us, nothing in these Terms will be deemed to waive, preclude, or otherwise limit the right of either party to: (a) bring an individual action in small claims court; (b) pursue an enforcement action through the applicable federal, state, or local agency if that action is available; (c) seek injunctive relief in a court of law in aid of arbitration; or (d) to file suit in a court of law to address an intellectual property infringement claim.
If you do not wish to resolve disputes by binding arbitration, you may opt out of the provisions of this section within 30 days after the date that you agree to these Terms by sending a letter to Tumoni, Inc. Attention: Legal Department – Arbitration Opt-Out, 2261 Market Street STE 86264, San Francisco, 94114, that specifies: your full legal name, the email address associated with your account on the Service, and a statement that you wish to opt out of arbitration (“Opt-Out Notice”). Once Tumoni receives your Opt-Out Notice, this section and any action arising out of these Terms will be resolved as set forth in the Governing Law section. The remaining provisions of these Terms will not be affected by your Opt-Out Notice.
This arbitration agreement, and any arbitration between us, is subject the Federal Arbitration Act and will be administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules (collectively, “AAA Rules”) as modified by these Terms. The AAA Rules and filing forms are available online at www.adr.org, by calling the AAA at +1-800-778-7879, or by contacting Tumoni.
Before initiating arbitration, a party must first send a written notice of the dispute to the other party by certified U.S. Mail or by Federal Express (signature required) or, only if that other party has not provided a current physical address, then by electronic mail (“Notice of Arbitration”). Tumoni’s address for Notice is: Tumoni, Inc., 2261 Market Street STE 86264, San Francisco, California, 94114. The Notice of Arbitration must: (a) identify the name or account number of the party making the claim; (b) describe the nature and basis of the claim or dispute; and (c) set forth the specific relief sought (“Demand”). The parties will make good faith efforts to resolve the claim directly, but if the parties do not reach an agreement to do so within 30 days after the Notice of Arbitration is received, you or Tumoni may commence an arbitration proceeding. If you commence arbitration in accordance with these Terms, Tumoni will reimburse you for your payment of the filing fee, unless your claim is for more than US$10,000 or if Tumoni has received 25 or more similar demands for arbitration, in which case the payment of any fees will be decided by the AAA Rules. If the arbitrator finds that either the substance of the claim or the relief sought in the Demand is frivolous or brought for an improper purpose (as measured by the standards set forth in Federal Rule of Civil Procedure 11(b)), then the payment of all fees will be governed by the AAA Rules and the other party may seek reimbursement for any fees paid to AAA.
Any arbitration hearing will take place in the county and state of your residence unless we agree otherwise or, if the claim is for US$10,000 or less (and does not seek injunctive relief), you may choose whether the arbitration will be conducted: (a) solely on the basis of documents submitted to the arbitrator; (b) through a telephonic or video hearing; or (c) by an in-person hearing as established by the AAA Rules in the county (or parish) of your residence. During the arbitration, the amount of any settlement offer made by you or Tumoni must not be disclosed to the arbitrator until after the arbitrator makes a final decision and award, if any. Regardless of the manner in which the arbitration is conducted, the arbitrator must issue a reasoned written decision sufficient to explain the essential findings and conclusions on which the decision and award, if any, are based.
Except as provided in the next paragraph, the arbitrator can award any relief that would be available if the claims had been brought in a court of competent jurisdiction. If the arbitrator awards you an amount higher than the last written settlement amount offered by Tumoni before an arbitrator was selected, Tumoni will pay to you the higher of: (a) the amount awarded by the arbitrator and (b) US$10,000. The arbitrator’s award shall be final and binding on all parties , except (1) for judicial review expressly permitted by law or (2) if the arbitrator's award includes an award of injunctive relief against a party, in which case that party shall have the right to seek judicial review of the injunctive relief in a court of competent jurisdiction that shall not be bound by the arbitrator's application or conclusions of law. Judgment on the award may be entered in any court having jurisdiction.
YOU AND TUMONI AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.
Further, unless both you and Tumoni agree otherwise, the arbitrator may not consolidate more than one person’s claims, and may not otherwise preside over any form of a representative or class proceeding.
If Tumoni makes any substantive change to this arbitration provision, you may reject the change by sending us written notice within 30 days of the change to Tumoni’s address for Notice of Arbitration, in which case your account with Tumoni will be immediately terminated and this arbitration provision, as in effect immediately prior to the changes you rejected will survive.
If any paragraph or the entirety of this section is found to be unenforceable, or if Tumoni receives an Opt-Out Notice from you, then the entirety of this section will be null and void and, in that case, the exclusive jurisdiction and venue described in the Governing Law section will govern any action arising out of or related to these Terms.
This Agreement is governed by the laws of the State of New York without regard to its principles of conflict of laws. Without limiting the arbitration provision above, You and Tumoni submit to the personal and exclusive jurisdiction of the state and federal courts located within New York County, New York for resolution of any lawsuit or court proceeding permitted under these Terms. The Website and App are not intended for distribution to, or use by, any person or entity, or any jurisdiction or country where such distribution or use would be contrary to local law or regulation, would subject Tumoni to any liability, or would not give effect to all of the provisions in this Agreement.
No waiver by Tumoni of any term, condition, or right set forth in these Terms shall be deemed a further or continuing waiver of such term, condition, or right, or a waiver of any other term, condition, or right. Any failure by Tumoni to assert a right or enforce a provision under these Terms shall not constitute a waiver of that right or provision.
If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified or limited to the minimum extent necessary to make it valid and enforceable, and the remainder of the Terms shall remain in full force and effect.
These Terms (including any additional terms incorporated by reference herein) constitute the entire understanding between you and Tumoni concerning the subject matter herein. No other agreements, representations, or warranties - oral or written, shall be binding unless in a written document signed by both you and Tumoni. Throughout these Terms the use of the word “including” means “including but not limited to.”
You may not modify these Terms without Tumoni’s prior consent. Tumoni may modify these Terms at any time by providing notice, as long as such modifications are reasonable under the circumstances and consistent with any applicable Service Provider agreements with you. If you do not accept any modification, you must stop using the Services. Continued use of the Services after such notice will constitute your acceptance of the modified Terms.
Tumoni reserves the right to modify or discontinue all or any portion of the Services at any time (including by limiting or discontinuing certain features of the Services), temporarily or permanently, without notice to you. Tumoni will have no liability for any change to the Services, including any paid-for functionalities of the Services, or any suspension or termination of your access to or use of the Service.
Tumoni may assign or transfer these Terms and all rights granted under these Terms at any time and without your consent. You may not assign or transfer any part of these Terms without Tumoni’s prior written consent.
THE SERVICES ARE PROVIDED TO YOU AS IS AND AS AVAILABLE. TUMONI DISCLAIMS ALL EXPRESS, IMPLIED, OR STATUTORY WARRANTIES INCLUDING: (a) ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, QUIET ENJOYMENT, OR NON-INFRINGEMENT; AND (b) ANY WARRANTY ARISING OUT OF COURSE OF DEALING, USAGE, OR TRADE. TUMONI DOES NOT WARRANT THAT THE SERVICE OR ANY PORTION OF THE SERVICE, OR ANY MATERIALS OR CONTENT OFFERED THROUGH THE SERVICE, WILL BE UNINTERRUPTED, SECURE, OR FREE OF ERRORS, VIRUSES, OR OTHER HARMFUL COMPONENTS, AND TUMONI DOES NOT WARRANT THAT ANY OF THOSE ISSUES WILL BE CORRECTED, AND YOU ACKNOWLEDGE THAT NO PERSONNEL OF TUMONI ARE AUTHORIZED TO PROVIDE ANY SUCH WARRANTY.
No advice or information, whether oral or written, obtained by you from the Services or the Tumoni Entities or any materials or content available through the Services will create any warranty regarding any of the Tumoni Entities or the service that is not expressly stated in these Terms. We are not responsible for any damage that may result from the Services and your dealing with any other service user. You understand and agree that you use any portion of the service at your own discretion and risk, and that we are not responsible for any damage to your property (including your computer system or mobile device used in connection with the Services) or any loss of data.
The limitations, exclusions and disclaimers in this section apply to the fullest extent permitted by law. Tumoni does not disclaim any warranty or other right that Tumoni is prohibited from disclaiming under applicable law.
If you have questions about the operation of the Services or the use of your Account, contact us through the Tumoni App or call us at +1 (888) 450-8060.
Your use of the Services are subject to all additional terms, policies, rules, or guidelines applicable to the Service or certain features of the Service that we may post on or link to from the Service (the “Additional Terms”). All Additional Terms are incorporated by this reference into, and made a part of, these Terms.
This section only applies to the extent you are using our mobile application on an iOS device. You acknowledge that these Terms are between you and Tumoni only, not with Apple Inc. (“Apple”), and Apple is not responsible for the Service or the content of it. Apple has no obligation to furnish any maintenance and support services with respect to the Service. If the Service fails to conform to any applicable warranty, you may notify Apple, and Apple will refund any applicable purchase price for the mobile application to you. To the maximum extent permitted by applicable law, Apple has no other warranty obligation with respect to the Service. Apple is not responsible for addressing any claims by you or any third party relating to the Service or your possession and/or use of the Service, including: (1) product liability claims; (2) any claim that the Service fails to conform to any applicable legal or regulatory requirement; or (3) claims arising under consumer protection or similar legislation. Apple is not responsible for the investigation, defense, settlement, and discharge of any third-party claim that the Service and/or your possession and use of the Service infringe a third party’s intellectual property rights. You agree to comply with any applicable third-party terms when using the Service. Apple and Apple’s subsidiaries are third-party beneficiaries of these Terms, and upon your acceptance of these Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary of these Terms. You hereby represent and warrant that: (a) you are not located in a country that is subject to a U.S. Government embargo or that has been designated by the U.S. Government as a “terrorist supporting” country; and (b) you are not listed on any U.S. Government list of prohibited or restricted parties.
